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PRIVACY POLICY

Effective Date:15.03.2026

This Privacy Policy describes how LaGriha Home Decor Private Limited (“LaGriha”, “Company”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects personal information of users (“User”, “you”, or “your”) when you access, use, or frequently visit this Website.

Lagriha is committed to protecting the privacy and security of your personal information and ensuring transparency regarding how such information is handled.

By accessing or using this Website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please refrain from using the Website.

This Privacy Policy forms part of and should be read together with our Terms and Conditions available on the Website.

1. About the Company

The Website www.lagriha.com is owned and operated by:

Lagriha Home Decor Private Limited

318, Sarai Thok, Hardoi, Uttar Pradesh – 241001, India

The Company operates an online platform for the display, marketing, and sale of ceramic products, home décor items, and related products.

2. Information We Collect

We may collect various categories of information from users when they interact with the Website.

2.1 Personal Information

Personal information refers to any information that can identify an individual. This may include:

· Name

· Email address

· Phone number

· Shipping address

· Billing address

· Payment information (processed through secure payment gateways)

· Order details and purchase history.


2.2 Non-Personal Information

We may also collect certain non-personal or technical information including:

· Internet Protocol (IP) address

· Browser type and version

· Device information

· Operating system

· Pages viewed and browsing patterns

· Date and time of access

· Referring website or URL

This information helps us improve the functionality and performance of the Website.


2.3 Information Provided Through Forms

When you interact with forms on the Website such as:

· Contact forms

· Account registration

· Order placement

· Newsletter subscription

we collect the information provided by you to process your request or provide the requested services.


3. How We Collect Information

Information may be collected in the following ways:

  1. Directly from you when you provide information while placing orders, registering, or      contacting us.
  2. Automatically through technology such as cookies and analytics tools when you browse the      Website.
  3. From third-party service providers such as payment processors or logistics partners in connection with transactions.


4. Purpose of Collection and Use of Information

We collect and process your information for the following purposes:

· To process and fulfil orders placed through the Website

· To provide customer support and respond to inquiries

· To deliver products through logistics partners

· To improve Website functionality and user experience

· To send updates, promotions, and marketing communications (where permitted)

· To detect and prevent fraud or unauthorized activities

· To comply with applicable legal obligations

· To maintain internal records and analytics


5. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to enhance user experience.

Cookies are small data files stored on your device that help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve functionality
  • Personalize content and recommendations

Users may disable cookies through browser settings. However, disabling cookies may affect the functionality of certain features of the Website. Users can visit https://www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices.

We may also use third-party analytics tools such as Google Analytics to understand how users interact with our website.


6. Payment Processing

Payments made through the Website are processed by secure third-party payment gateways.

Lagriha does not store complete credit card or debit card information on its servers.

Payment gateways may collect necessary financial information to process transactions in accordance with their respective privacy policies.


7. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties.

However, we may share information in the following circumstances:


7.1 Service Providers

We may share information with trusted third-party service providers such as:

  • Payment processors
  • Courier and logistics partners
  • Website hosting providers
  • Technology and analytics providers
  • Customer service providers

Such service providers are obligated to maintain the confidentiality of your information.


7.2 Legal Compliance

We may disclose personal information if required to do so:

  • To comply with legal obligations
  • In response to court orders or government requests
  • To protect the rights or safety of the Company or users
  • To investigate fraud or unlawful activities

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, user information may be transferred to the successor entity.


8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

After the retention period expires, the information may be securely deleted or anonymized.


9. Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard your personal information against:

  • Unauthorized access
  • Data loss
  • Misuse or alteration

However, no system is completely secure. While we strive to protect your data, we cannot guarantee absolute security of information transmitted over the Internet.


10. External Links

The Website may contain links to third-party websites or services. These external websites operate independently and have their own privacy policies.

Lagriha is not responsible for the privacy practices or content of such third-party websites. Users are encouraged to review the privacy policies of those websites before providing personal information.


11. User Rights

Subject to applicable law, users may request to:

  • Access their personal information
  • Correct or update inaccurate information
  • Withdraw consent for certain data processing activities

Such requests may be made by contacting us using the contact details provided below.

Withdrawal of consent may affect the availability of certain services on the Website.


12. Children’s Privacy

The Website and its services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from children below the age of 18. If we become aware that such information has been inadvertently collected, we will take appropriate steps to delete it.


13. Changes to this Privacy Policy

Lagriha reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated Effective Date. Users are encouraged to review the Privacy Policy periodically.

Continued use of the Website following such changes shall constitute acceptance of the revised Privacy Policy.


14. Grievance Officer

In accordance with the Information Technology Act, 2000 and the applicable rules, the details of the Grievance Officer are provided below:

Name: Prachi Tiwari
Designation: Director
Email: Support@lagriha.com


Address: #1007, T-2, The Aranya, Noida Sector -119, Uttar Pradesh - 201301

Any grievances or concerns regarding the processing of personal information may be addressed to the Grievance Officer.


15. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

Email: info@lagriha.com

Website: www.lagriha.com

Address: 318, Sarai Thok, Hardoi, Uttar Pradesh – 241001, India

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