REFUND AND CANCELLATION POLICY

• A customer may cancel an order within twenty-four (24) hours of the order being placed, provided that the order has not, by that time, been processed or dispatched. A request for cancellation must be sent to info@lagriha.com, or by WhatsApp to +91 92118 79700, quoting the order number.

• No cancellation is permitted once an order has been processed or dispatched.

• In the case of customised or made to order products, no cancellation or return is permitted once production has commenced. This restriction does not apply where the product delivered suffers from a manufacturing defect, or where a product other than the one ordered has been delivered.

• The Company reserves the right to cancel any order on account of non availability of stock, an error in pricing or product listing, or a failure to verify payment. In every such case, the full amount paid shall be refunded in the manner set out in Clause 5 below.

Where a customer receives a product other than the one ordered, the customer shall inform the Company within forty-eight (48) hours of delivery, by email to info@lagriha.com, quoting the order number.

Upon verification, the Company shall arrange for delivery of the correct product or, where the correct product is not available, shall refund the amount paid in the manner set out in Clause 5 below.

Any damage to, or defect in, a product shall be reported to the Company within forty-eight (48) hours of delivery, by email to info@lagriha.com, quoting the order number. The report should preferably be accompanied by photographs or a video of the outer packaging and of the product, so as to enable the Company to verify the condition in which the product was delivered and, where necessary, to take up the matter with its logistics partner.

Where the claim is found to be valid, the Company shall arrange a replacement or, where a replacement is not available, shall refund the amount paid in the manner set out in Clause 5 below. Claims reported after the expiry of forty-eight (48) hours from delivery may not be entertained.

The products offered by the Company are handcrafted and are, in many cases, unique. Minor variations in colour, texture, finish, dimensions or artwork may occur from one piece to another, and between the product delivered and the images displayed on the Website. Such variations are inherent to handmade craftsmanship and shall not, of themselves, constitute a defect for the purposes of this Policy.

Accordingly, returns are not accepted on grounds of personal preference, including a change of mind, or on account of a variation of the nature described in this Clause.

A refund shall be issued only in the following circumstances:

• where an order is cancelled in accordance with Clause 1;

• where a claim under Clause 2 or Clause 3 is found to be valid and a replacement or the correct product, as the case may be, is not available; or

• where an amount has been debited but the corresponding order could not be confirmed, including in the case of a failed or duplicate transaction.

An approved refund shall be processed to the original mode of payment within seven (7) to ten (10) business days from the date of approval, subject to the processing timelines of the payment gateway and the customer's bank. The credit may take a further three (3) to five (5) business days to reflect in the customer's account, depending upon the issuing bank or card network.

Shipping charges, where levied, are not refundable, save where the circumstances giving rise to the refund are attributable to the Company.

Where a request for cancellation, replacement or refund is not resolved to the satisfaction of the customer through the contact particulars set out in Clause 7 below, the customer may escalate the matter to the Grievance Officer appointed by the Company under the Information Technology Act, 2000, whose particulars are as follows:

Ms. Prachi Tiwari, Director

Email: Support@lagriha.com

Address: F6-1604, Amrapali Centurian Park Terrace Homes, Tech Zone 4, Greater Noida West - 201308.

A grievance shall be acknowledged within two (2) business days of its receipt and shall ordinarily be resolved within seven (7) to ten (10) business days, depending upon the nature of the grievance.

Lagriha Home Decor Private Limited

CIN: U74102UP2025PTC226130

Registered Office: 318, Sarai Thok, Hardoi, Uttar Pradesh 241001, India

Email: info@lagriha.com

WhatsApp: +91 92118 79700